Terms & Conditions

• Use of Website: Our website provides information about courses, enrolment, and community learning services. Content is for general guidance only and may be updated at any time.
• Course Information: Course details, availability, and eligibility may change. We will confirm all information during enrolment.
• User Responsibilities: Users must provide accurate information when contacting us or completing enrolment forms.
• Intellectual Property: All content, text, and materials on this website belong to Waltham Forest Adult Skills Centre CIC and may not be copied or reproduced without permission.
• Links to External Sites: We may include links to partner organisations. We are not responsible for the content of external websites.
• Changes to Terms: We may update these terms at any time. Continued use of the website indicates acceptance of any changes.

Privacy Notice

Waltham Forest Adult Skills Centre CIC is committed to protecting your personal information.

• Information We Collect: Contact details (name, phone, email), enrolment information, assessment results, communication records, website enquiries.
• How We Use Your Information: To process enrolments, to provide learning services, to contact you about courses, to meet funding and reporting requirements, to improve our services.
• Data Protection: We follow UK GDPR and Data Protection laws. Your information is stored securely and only shared with authorised partners when necessary for learning or funding purposes.
• Your Rights: You can request access, correction, or deletion of your data at any time.
• Contact: For privacy enquiries, email: admin@walthamforestadultskillscentre.com.

Cookie Policy

Our website uses cookies to improve user experience and website performance.

• What Are Cookies? Cookies are small files stored on your device to help websites function properly.
• Types of Cookies We Use:
• Essential cookies — required for basic website functions
• Performance cookies — help us understand how visitors use the site
• Functional cookies — improve user experience
• Managing Cookies: You can disable cookies through your browser settings. Some features may not work correctly if cookies are disabled.
• Updates: We may update this policy as needed.

Safeguarding & Policies Overview

WFASC CIC is committed to providing a safe, respectful, and supportive learning environment for all adults.
Our approach includes:

• Protecting the wellbeing, dignity, and safety of all learners
• Creating safe spaces for adults returning to education
• Ensuring staff follow clear safeguarding procedures
• Providing culturally sensitive and trauma‑informed support
• >Responding promptly to concerns or disclosures
• Working with local authorities and partners when needed

Policies Document Checklist: Safeguarding Adults, Health & Safety, Equality, Diversity & Inclusion, Data Protection & Privacy, Learner Conduct, Complaints & Feedback. Learners can request copies of our policies at any time. We are committed to maintaining high standards of safety, respect, and professionalism.

Safeguarding Adults Policy Summary

Waltham Forest Adult Skills Centre CIC is committed to protecting the safety, wellbeing, and dignity of all adult learners. We aim to create a safe, supportive, and respectful learning environment where concerns are taken seriously and responded to promptly.

Our Safeguarding Commitment:

• Promote the wellbeing and safety of all learners
• Provide safe, inclusive learning environments
• Respond quickly to safeguarding concerns or disclosures

Our Safeguarding Procedures:

• Follow clear safeguarding procedures and reporting pathways
• Work with local authorities and partner organisations when required
• Ensure staff receive safeguarding training and guidance

What Learners Can Expect:

• Respectful and confidential support
• A safe space to raise concerns
• Staff who understand safeguarding responsibilities
• Clear information on how to report issues

Action Close: If you have a safeguarding concern, please speak to a member of staff or contact us directly.

Learner Code of Conduct

WFASC CIC is committed to providing a safe, respectful, and supportive learning environment. All learners are expected to follow our Code of Conduct.

• Respect & Behaviour: Treat staff and learners with respect; Maintain a positive and inclusive learning environment; Avoid disruptive behaviour.
• Attendance & Participation: Attend classes regularly and on time; Participate in learning activities; Inform staff if you cannot attend.
• Use of Facilities: Use equipment responsibly; Follow health and safety guidance; Keep learning spaces clean and tidy.
• Digital Conduct: Use digital tools responsibly; Protect your personal information; Avoid inappropriate online behaviour.
• Safeguarding & Safety: Report concerns to staff; Follow safeguarding procedures; Respect confidentiality.
• Consequences: Failure to follow the Code of Conduct may result in warnings, support interventions, or removal from courses.

Health & Safety Statement

WFASC CIC is committed to maintaining a safe and healthy environment for all learners, staff, and visitors. We follow UK health and safety standards and ensure our learning centres are safe, accessible, and well maintained.
Our Responsibilities:

• Provide safe learning spaces and equipment
• Carry out regular risk assessments
• Ensure staff follow health and safety procedures
• Offer guidance to learners on safe use of facilities
• Respond promptly to hazards or incidents

Learner Responsibilities:

• Follow staff instructions and safety guidance
• Use equipment responsibly
• Report hazards or concerns immediately
• Behave in a way that supports a safe learning environment

Summary: Safety is a shared responsibility, and we work together to keep everyone protected.

Equality, Diversity & Inclusion Statement

WFASC CIC is committed to providing an inclusive learning environment where all adults are treated with dignity, respect, and fairness. We celebrate diversity and ensure our programmes are accessible to learners from all backgrounds.
Our Commitment:

• Promote equality of opportunity
• Challenge discrimination, harassment, and unfair treatment
• Provide culturally responsive teaching and support
• Ensure accessibility for learners with additional needs
• Respect all cultures, languages, identities, and experiences

We Welcome Learners Regardless Of: Age, gender, ethnicity, religion or belief, disability, sexual orientation, socio‑economic background, learning history or starting point. We believe everyone deserves the chance to learn, grow, and thrive.

Complaints & Feedback Procedure

WFASC CIC values feedback and aims to resolve concerns quickly, fairly, and professionally. We encourage learners to share their experiences so we can continue improving our services.
How to Raise a Concern:

• Speak to a member of staff: Many issues can be resolved informally.
• Submit a formal complaint: Email us at admin@walthamforestadultskillscentre.com. Include your name, contact details, and a brief description of the issue.
• Review & Response: We will acknowledge your complaint and investigate it promptly.
• Outcome: We will provide a clear response and any actions taken.
• Feedback: We welcome positive or constructive feedback at any time. Your views help us improve our courses, support, and learning environment.

Data Protection & GDPR Summary

Waltham Forest Adult Skills Centre CIC is committed to protecting your personal information in line with UK GDPR and Data Protection legislation.
What Information We Collect:

• Contact details (name, phone, email), enrolment information, assessment results, attendance records, communication history, any information required for funded learning.
How We Use Your Information:
• To process enrolments, to deliver learning services, to meet funding and reporting requirements, to communicate with learners, to improve our programmes and support.
• How We Protect Your Data:
• Secure storage and restricted access
• Only shared with authorised partners when necessary
• Used strictly for learning and funding purposes
• Regular reviews of data protection practices

Your Rights Under GDPR: Access your data, request corrections, request deletion (where appropriate), ask how your data is used, withdraw consent for communication.
Contact Email: admin@walthamforestadultskillscentre.com

Learner Support Charter

Our commitment is to provide every learner with a supportive, respectful, and accessible learning experience.
Our Promise to Learners:

• Friendly, welcoming staff
• Clear information about courses and enrolment
• Fair and accurate initial assessments
• Regular progress reviews
• Access to digital support
• Safe and inclusive learning environments
• Signposting to employment and community services
• Respect for your privacy and personal information

What We Ask From Learners:

• Attend classes regularly
• Communicate with staff if you need support
• Treat others with respect
• Engage positively in learning
• Follow centre rules and safety guidance

Summary: Together, we create a learning community where adults can grow and succeed.

Community Partnership Charter

WFASC CIC works collaboratively with organisations across Waltham Forest to strengthen adult learning, digital inclusion, and community development.
Our Commitment to Partners:

• Transparent communication
• Shared planning and co‑delivery
• Respect for organisational values and communities
• High‑quality learning provision
• Clear referral pathways
• Professional standards and safeguarding compliance

Your Rights

You have the right to:

• Correct inaccuracies in your personal or academic data
• Request deletion of data that is no longer necessary
• Object or restrict certain types of data processing

These rights empower you to manage your personal data and how it is used by the university.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect any changes in  practices, Centre procedures, or legal requirements. Whenever we make significant updates, we will inform you through email, official announcements, or prominent notices on our centre's website. We strongly encourage all students, staff, and visitors to review this Privacy Policy periodically to stay informed about how we are collecting, using, and protecting your information.

Contact Us

For questions, concerns, or feedback regarding this Privacy Policy, you can contact admin@walthamforestadultskillscentre.com. Our team is ready to assist and provide clarification regarding how your data is protected.